More from this Author
Found 32 books by Jochen Wirtz
Intelligent Automation
by Ian Barkin, Jochen Wirtz, Pascal Bornet
Essentials of Services Marketing, Global Edition
by Patricia Chew, Jochen Wirtz, Christopher Lovelock
Services Marketing
by Christopher H. Lovelock, Jochen Wirtz
Essentials of Services Marketing
by Jochen Wirtz, Patricia Chew, Christopher H. Lovelock
Services Marketing
by Christopher H. Lovelock, Jochen Wirtz
Services Marketing: People, Technology, Strategy (Ninth Edition)
by Jochen Wirtz, Christopher Lovelock
Essentials of Services Marketing
by Jochen Wirtz
Services Marketing
by Jochen Wirtz, Christopher Lovelock
Intelligent Automation Welcome World H
by Pascal Bornet, Ian Barkin, Jochen Wirtz
Intelligent Automation
by Pascal Bornet, Ian Barkin, Jochen Wirtz
Services Marketing
by Christopher H. Lovelock, Jochen Wirtz
Services Marketing
by Jochen Wirtz, Christopher Lovelock
Services Marketing
by Christopher H. Lovelock, Jochen Wirtz
Essentials of Services Marketing
by Christopher H. Lovelock, Jochen Wirtz, Patricia Chew
Winning in Service Markets: Success Through People, Technology and Strategy
by Jochen Wirtz
Service Pricing and Revenue Management
by Jochen Wirtz
Designing Service Processes
by Jochen Wirtz
Building a World-Class Service Organisation
by Jochen Wirtz
Balancing Demand and Capacity
by Jochen Wirtz
Improving Service Quality and Productivity
by Jochen Wirtz
Crafting the Service Environment
by Jochen Wirtz
Developing Service Products and Brands
by Jochen Wirtz
Complaint Handling and Service Recovery
by Jochen Wirtz
Managing Relationships and Building Loyalty
by Jochen Wirtz
Service Marketing Communications
by Jochen Wirtz
Revenue Management
by Sheryl E. Kimes, Jochen Wirtz
Services Marketing
by Christopher Lovelock, Jochen Wirtz
Winning in Service Markets: Success Through People, Technology and Strategy
by Jochen Wirtz
Understanding Service Consumers
by Jochen Wirtz
Positioning Services in Competitive Markets
by Jochen Wirtz
Managing People for Service Advantage
by Jochen Wirtz
Services Marketing
by Christopher H. Lovelock, Jochen Wirtz